Cancellation, Return and Refund Policy

At Newzaya Leather, we want you to be satisfied with your purchase. This Cancellation, Return and Refund Policy explains the conditions for cancelling an order, returning a product and receiving a refund.

1. Order Cancellation

If your order has not yet been handed over to the shipping carrier, you may request cancellation by contacting us at:

info@newzayaleather.com

Please include your order number and full name in your cancellation request.

Once an order has been shipped, it can no longer be cancelled. In that case, the return process will apply.

2. Return Period

You may request a return within 14 days from the date you receive your order.

Return requests must be sent in writing to:

info@newzayaleather.com

The return request should include:

• Your order number
• Your full name
• The product you wish to return
• Your email address
• The reason for return, if you wish to provide one

3. Return Conditions

To be eligible for a return, the product must meet the following conditions:

• The product must be unused.
• The product must be undamaged.
• The product must be clean and free from stains, odors or signs of wear.
• The product tags must not be removed.
• The product must be in resalable condition.
• The product should be returned with its original packaging where possible.

Newzaya Leather reserves the right to reject returns that do not meet these conditions.

4. Products That Cannot Be Returned

Returns may not be accepted in the following cases:

• Used products
• Products with removed tags
• Damaged, stained, altered or worn products
• Products that have lost their resalable condition
• Custom-made or personalized products prepared according to the customer’s request
• Products that cannot be returned for hygiene or health reasons

5. Return Shipping Costs

For international orders, return shipping costs are the responsibility of the customer.

The customer must return the product using a reliable shipping carrier with tracking information.

Newzaya Leather is not responsible for returned products that are lost, damaged or not delivered during return shipment.

6. Return Address

Please send eligible returns to the address below:

Newzaya Leather
Fatih Koç
Saraç İshak Mah. Soğanağa Camii Sk. No:28/1
Fatih / Istanbul / Türkiye
Email: info@newzayaleather.com

7. Refund Process

Once the returned product is received, it will be inspected to confirm whether it meets the return conditions.

If the return is approved, the refund will be processed to the original payment method used during purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

8. Non-Refundable Costs

Unless otherwise required by applicable law, the following costs may be excluded from the refund:

• Return shipping costs
• Additional shipping services selected by the customer
• Customs-related expenses where applicable
• Any loss in product value caused by use, damage or improper handling

9. Exchanges

Newzaya Leather does not offer product exchanges.

If you would like a different size, color or model, you may return the eligible product in accordance with this policy and place a new order.

10. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible at:

info@newzayaleather.com

Please include your order number and clear photos of the product and packaging so that we can review your request.

11. Contact

For cancellation, return or refund requests, please contact us at:

Email: info@newzayaleather.com